Store Policy
Customer Care
Esargee Limited, trading as "Simply Site Signs" and "Simply Signs" values our customers and respects their privacy. We recognise the trust you place in us through your dealings with us. We do everything we can to maintain that trust. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store information securely and to allow you easy access to check and correct your information.
Privacy & Safety
Our Privacy Policy applies to the personal information we collect, maintain, store and use about you as our customers and visitors to our website.
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Collection of information
We may collect personal information about you when you create an account, contact us, make a purchase either online or in person, or join a mailing list. The types of personal information we may collect includes your name, contact details, date of birth, gender, company name (if applicable), and enquiry or complaint details. We may require this information to be able to provide you with goods or services.
We also collect personal information through our records of your transactions and interactions (including by email, phone, and online). In some cases personal information may be collected from our related companies, your representatives and public sources.
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How your information is used
We collect and use your personal information to provide, administer, improve and personalise your experience with us and our products and services, to run competitions, conduct surveys, process payments and refunds, maintain and update our records, or verify your identity. We may not be able to do these things without your personal information, such as deliver your online orders or respond to your enquiries.
We do not sell or rent your information to third parties, however we do use other companies and individuals to assist us with payment, point of sale, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. These companies are not authorised to use your personal information for any other purposes.
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Communication
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the unsubscribe link at the bottom of any of our communications, or by logging into your account.
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Security of information
All user contact information is contained behind a firewall and only accessible by management employees who have special access rights. We do not not store credit card information. We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers and personal information, so that other computers are unable to decipher the information, ensuring privacy and security.
However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
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Keep your account passwords private. Remember, anybody who knows your password may access your account.
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When creating a password, we recommend to use at least 8 characters, including numbers and upper and lowercase letters. We also recommend that you frequently change your password.
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Access to information
We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:
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That we correct this information if it is inaccurate; and
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That your details do not appear on our database.
You can make changes to your personal information by logging into your account or by contacting us via the Contact us page on our website.
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Consent
By using our websites, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove, or vary this policy without notice. You should check this page regularly to take notice of any changes we have made to this policy.
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Our use of cookies
When you use our website, you are automatically issued with a cookie. Cookies are files that allow us to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you would prefer that we didn't use cookies, you can set your browser preferences not to accept cookies. Most websites however, including ours, require cookies to process your orders.
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Questions?
If you have any questions relating to Privacy, or to our Privacy Policy, please contact us.
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Wholesale Inquiries
We welcome wholesale inquiries from external retailers or bulk order customers. Please contact us to discuss your requirements and for a quotation and wholesale supply terms of trade.
Payment Methods
- Credit / Debit Cards
- PAYPAL