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Shipping & Returns

Order Processing

Any order made via this site is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.

Delivery

We will deliver the products set out in your order. We do not deliver outside of New Zealand. An order may be placed online from outside New Zealand with a valid New Zealand delivery address. All deliveries are made by courier.

We endeavour to deliver all products within 1-3 working days of us confirming receipt of the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.

The delivery charges (if applicable) will be advised to you when you complete the order at checkout.


Authority To Leave (ATL)

All orders being delivered by Couriers have been given authority to leave the parcel where practical, unless a signature has specifically been requested. Any special delivery instructions provided on the label will be followed (ie. Leave at back door).

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Risk

The risk of any loss of, or damage to, the products will pass to you on delivery.

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Return & Exchange Policy

Unless otherwise agreed, all credit claims must be lodged with Simply Signs within 14 days of goods receipt, quoting the order number or invoice number and date. We shall, repair, replace or refund the purchase price of the goods, if applicable, in accordance with the Consumer Guarantees Act 1993. Refer to our Terms and Conditions of Sale on our website for more details. Please contact us before returning any goods.

Website terms of use

This website is operated by Esargee Limited trading as Simply Site Signs and Simply Signs (referred to on this site as "we", "us" or "our"). Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and services and enable you to purchase these products and services from us online.By accepting these terms of sale, you confirm your acceptance of the Terms of Use.

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